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2 Adobe Customer Success Account Manager Jobs
Customer Success Account Manager
3-7 years
₹ 10.5 - 22L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Account Manager
Adobe
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Challenge:
We are looking for Digital Sellers who would be responsible for a defined patch of Adobe s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.
What you ll do as a CSAM
Develop understanding of Adobes Digital Media line of products and lead with value-led conversations with customers for these solutions.
Create a value-based relationship with new & existing North American Adobe SMB customers.
Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
Research customer contracts and purchasing history in Adobes various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
What you need to succeed
SMB Segment exposure and proven ability to manage a large customer set
5+ Years experience in a similar role, with experience in selling SAAS solutions preferred
Excellent communication Skills, both oral and written
Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.
Strong organization, follow-through and documentation skills suitable for customer communication.
International Sales Experience with exposure to NA markets preferably.
Working hours will coincide with the US Time Zones
Bachelor s Degree or Equivalent
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Success Account Manager roles with real interview advice
People are getting interviews at Adobe through
People are getting interviews through
(based on 109 Adobe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
31%
15%
14%
11%
3%
1%
25% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Customer Success Account Manager at Adobe are saying
Rating based on 9 Customer Success Account Manager
reviews
Anonymous · Sales Support & Operations
Likes
I like everything about Adobe
Dislikes
There is nothing that I don't like.
Read 9 reviewsCustomer Success Account Manager salary at Adobe
reported by
94
employees
with 3-11
years exp.
₹9
L/yr - ₹25
L/yr
7%
more
than the average Customer Success Account Manager Salary in India
View more details
What Adobe employees are saying about work life
based on 1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Adobe Benefits
Submitted by Company
Physical wellbeing Wellbeing reimbursement program Support in times of need Financial wellbeing Mental health care Emotional wellbeing
Submitted by Employees
View more benefits 
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Adobe Hyderabad / Secunderabad Office Location
Hyderabad Office
All India Council for Technical Education (AICTE), JNAFU Campus, Mahaveer Marg, Masab Tank
Hyderabad
Telangana 500028
Telangana 500028
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