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1 Siemens Customer Services Professional Job
Customer Services Professional
Siemens
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Making every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
- Resolving customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources.
- Serving as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner.
- Ensuring that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
- Providing timely & accurate status updates to customers and relevant internal stakeholders.
- Continuing effort to acquire and maintain good knowledge of Milestone s products as well as Support procedures, practices, and policies
you'll win us over by:
- Having An engineering degree or Masters within IT.
- 3 - 5 Years of Relevant experience in field of technical documentation
- Experience in providing technical support for external clients.
- Having knowledge with IP Network, Storage Technologies, Remote troubleshooting skills.
- Having Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies.
we'll support you with:
- Hybrid working Opportunities.
- Diverse and inclusive culture.
- Great variety of learning & development opportunities.
Preferred Certification:
- Milestone Certified Integration Engineer (MCIE).
- Milestone Certified Integration Technician (MCIT).
- Milestone Certified Design Engineer (MCDE).
Employment Type: Full Time, Permanent
Read full job descriptionSiemens Interview Questions & Tips
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What Customer Services Professional at Siemens are saying
Customer Services Professional salary at Siemens
reported by
6
employees
with 4-12
years exp.
₹7.2
L/yr - ₹10.5
L/yr
206%
more
than the average Customer Services Professional Salary in India
View more details
What Siemens employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Siemens Benefits
Submitted by Company
Flexible Work Options and Hybrid Work Models Employee Engagement Health & Wellness Career Development
Submitted by Employees
View more benefits 
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