Customer Service Manager

1) Handhold Account at Post Delivery Phase
2) Service review with Accounts
3) Drive Self care with Accounts
4) MACD fulfilment and doc. compliance
5) Influencers and VIP service
6) Complaint, escalation and dispute resolution with A/c
7) Revenue collection from the account

Skills & Competencies :

1)Problem solving and analytical ability
2)know how of customer expectations, customer application ecosystem & management
3)Excellent verbal communication and listening ski