Customer Service Role (0-5 yrs)

What You'll Be Doing :

- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.

- Respond to multiple calls or emails; gather and verify required information as appropriate.

- Understand customer's reason to contact and attempt to provide solution following the specified guidelines.

- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.

- Gather all required information while working on customer's reason to contact and update tickets based on the communication or escalate the same to concerned department.

- Obtain all required information and relay the same to other departments as per the protocol.

- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

- Be flexible in an environment by championing and embracing change.

What We Expect You to Have :

- Any stream 12th Standard pass out/any stream Graduate/Blog Graduate with 18 year's age along with Excellent Oral & Written Communication skills can apply.

- Be Flexible in working hours which is a must.

- Comfort with and knowledge of how to use Microsoft Office, email etc.

- Excellent oral and written communication skills with superior typing speed;

- An unerring attention to detail;

- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.

- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.

- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;

- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

What We Offer :

- Transportation allowance

- Canteen Subsidy

- Health Insurance

- Tuition Reimbursement

- Incentive components campaign wise

- Work Life Balance Initiatives

- Rewards & Recognition

- Internal movement through IJP