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75 Customer Service Executive Jobs in Thane

Customer Service Executive

3-8 years

₹ 2 - 6.5L/yr

Thane, Navi Mumbai, Kalyan / Dombivli

10 vacancies

Customer Service Executive

Parekh Integrated Services

posted 19hr ago

Job Role Insights

Fixed timing

Job Description

Position: Customer Service Specialist

Job Location: Airoli

Your job responsibility would be to act as an administrator to triage cases in CRM according to the designated business or group of businesses. You will be responsible for catering to Foundational customers and be a part of the entire order handling and order fulfilment process.

You are a self-motivated person with ability to use initiative and thrive on responsibility. And also, capable to work effectively in small teams and be willing to continuously develop knowledge and skills.

Responsibilities

  • Be an administrator to triage cases in CRM according to the designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
  • Order to Cash Process & Inco Term
  • Be a part of the entire order handling and order fulfilment process.
  • Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
  • Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
  • Maintain service levels according to business prioritization.
  • Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.

Qualifications

  • Required a bachelors degree.
  • 2 years to 3 years of working experience in similar roles

Preferred Skills

  • Problem solving and communication skills
  • Costumer Service and business process acumen

Additional notes

  • The ability to accommodate a flexible schedule aligned with international time zones is essential.



Employment Type: Full Time, Permanent

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What Customer Service Executive at Parekh Integrated Services are saying

4.9
 Rating based on 5 Customer Service Executive reviews

Likes

Environment of working, polite people and other official work regarding employee on time as mentioned in company services catalogue.

  • Salary - Good
  • +6 more
Dislikes

Multiple new process to handle every 2 months.

Read 5 Customer Service Executive reviews

Customer Service Executive salary at Parekh Integrated Services

reported by 12 employees with 1-6 years exp.
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₹1.4 L/yr - ₹4.2 L/yr
32% less than the average Customer Service Executive Salary in India
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What Parekh Integrated Services employees are saying about work life

based on 719 employees
51%
86%
40%
100%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Parekh Integrated Services Benefits

Health Insurance
Job Training
Soft Skill Training
Free Transport
Team Outings
Cafeteria +6 more
View more benefits

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