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4 Avery Dennison Customer Service Executive Jobs
Executive Customer Service- Latam
1-3 years
Bangalore / Bengaluru
1 vacancy
Executive Customer Service- Latam
Avery Dennison
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- Maintain Customer focus at all times and respond to customers enquiries /orders/complaints (through e-mails, phone and fax) using the best Practice guidelines. Answer all calls/mails/fax received at the Desk.
- Work within agreed service levels, striving to exceed customer expectations.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers queries are investigated and resolved; escalate issues if appropriate, to the Team Leader.
- Is able to effectively use automated information systems.
- Maintain professional working relationship with internal and external customers, and colleagues.
- Adhere to agreed standards of quality and productivity and process all orders/ claims/ queries with a minimum 98% accuracy rate.
- Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement.
- Assist in documenting any requirements information and process maps clearly and to the agreed standards.
- Update the client on the status of the order. Handle MIS, generate reports.
- Handling Complaints/escalations.
- Meeting client requirements on time and effectively thereby winning their goodwill.
- Sensitization of the client requirements and accordingly prioritizing the activities.
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
Qualifications
What we will be looking for in you :
- Customer Service Orientation Skills
- Excellent Telephone/written/verbal Communication skills
- Team Player
- Time management and organizational skills
- Attention to Detail
- Ability to learn technical aspects of the Retail Information Service Industry.
- Well versed with Microsoft office applications such as Word, Excel, PowerPoint etc
- Typing speed of minimum 30-35 words per minute.
- Preferably having experience in the customer service field.
Employment Type: Full Time, Permanent
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People are getting interviews at Avery Dennison through
People are getting interviews through
(based on 10 Avery Dennison interviews)
Job Portal
Campus Placement
Recruitment Consultant
40%
20%
10%
30% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Customer Service Executive at Avery Dennison are saying
Rating based on 9 Customer Service Executive
reviews
Anonymous · Customer Success
in Pune, Maharashtra
Likes
Work pressure low
Dislikes
No job security.
Read 9 reviewsCustomer Service Executive salary at Avery Dennison
reported by
49
employees
with 2-12
years exp.
₹2.5
L/yr - ₹7
L/yr
56%
more
than the average Customer Service Executive Salary in India
View more details
What Avery Dennison employees are saying about work life
based on 386 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Avery Dennison Benefits
View more benefits
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