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1 Oracle Customer Service Associate Job

Customer Service Associate

3-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Service Associate

Oracle

posted 17d ago

Job Description

Develops and manages the Oracle Support relationship with a designated large account or small number of medium accounts throughout engagement.
Maximizes the customers use of Support Services, drives high degree of satisfaction and referenceability, and to protects and enhances Support revenue streams.
Main contact for Oracle customers.
Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS).
Develops and maintains relationships with senior management across lines of business and third parties.
Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.
Advises the account on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
Assures and improves the quality of the service, and maintains accurate account information.
Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
Assists in the renewal of Support contracts, and contributes to pre-sales activities.

Employment Type: Full Time, Permanent

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What Customer Service Associate at Oracle are saying

Customer Service Associate salary at Oracle

reported by 3 employees
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₹7.7 L/yr - ₹9.9 L/yr
189% more than the average Customer Service Associate Salary in India
View more details

What Oracle employees are saying about work life

based on 5.2k employees
80%
89%
78%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Oracle Benefits

Submitted by Company
Career development and internal mobility
Health and well-being
Financial security
Benefits that suit your lifestyle
Submitted by Employees
Work From Home
Cafeteria
Gymnasium
Health Insurance
Free Transport
Team Outings +6 more
View more benefits

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Oracle Bangalore / Bengaluru Office Locations

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Bangalore Office
Oracle Technology Park No 3 Bannerghatta Road Bengaluru, KARNATAKA, 560 029 Bangalore
Bangalore Office
Global Axis Plot #152/1, EPIP Zone Whitefield Bengaluru, KARNATAKA, 560 066 Bangalore
560 066

Customer Service Associate

3-5 Yrs

Kolkata, Mumbai, New Delhi +4 more

17d ago·via naukri.com

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