Customer Service Admin

Job Description Qualifications

• Typically, minimum of 5-6 years relevant experience for entry to this level.
• As and ICA Specialist for India Instrument individual need to Liaison with Customer, Channel Partner & all Internal Partners (Sales, C&C, Global Trade, Tax, CSO, GSCC) to ensure all information is available to warranty accurate booking of orders and revenue in accordance with established procedures and guidelines
• Complete knowledge of the India Logistics - with a thorough knowledge of India Local Tax structure, customs rules, reviewing of Tender Documents.
• Participation in Global as well as Local Projects
• Supports the Team as Subject Matter expert - with adequate floor support and Training to be delivered along with core job
• Sharing and maintaining trackers with regular publishing of Key metrics dashboard
• Handling process escalations with RCA/CAPA
• Identify process gaps and Conduct knowledge/calibration sessions
• Driving COPC and ISO requirements
• Generate continuous process improvement ideas
• SOX Audi

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Travel Required: No Shift: Day Duration: No End Date Job Function: Customer Service