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(1)87 Customer Retention Jobs in Noida
Executive /Senior Executive - CRM
2-4 years
Noida, Kozhikode, Bangalore / Bengaluru
1 vacancy
Executive /Senior Executive - CRM
Malabar Gold and Diamonds
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
- Liaison with Store Heads and solve CRM related gapes.
- Oversee Google review management to enhance online reputation and customer satisfaction.
- Efficiently handle complaint management, ensuring swift resolution and customer retention.
- Drive digital leads through strategic initiatives, optimizing lead generation channels.
- Develop and implement target-setting strategies for stores to achieve performance goals.
- Streamline report management for comprehensive insights into operational performance.
- Coordinate upcoming campaign details for effective campaign management.
- Design and execute customer engagement programs to foster brand loyalty.
- Provide comprehensive CRE training to enhance customer service excellence.
- Spearhead the implementation and adoption of CRM systems in new stores.
Employment Type: Full Time, Permanent
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