Customer Relationship Officer (CRO)

Svasti Microfinance Private Limited is looking for Customer Relationship Officer (CRO) to join our dynamic team and embark on a rewarding career journey

Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions.

Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that ariseActively seeking new business opportunities and conducting sales presentations to potential clientsCollaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceededMaintaining accurate records of customer interactions and transactionsIdentifying trends in customer behavior and providing insights to the organization on ways to improve customer satisfaction.

Ensuring compliance with company policies and procedures and regulatory requirementsParticipating in team meetings and contributing to the overall success of the organization.

Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers.

Strong problem-solving and decision-making skills