Customer Relationship Manager - Malayalam & Tamil

Designation: CRM - Tamil & Malayalam

Location: Palavakkam, Chennai

Years of work experience: 1-3years

Prefered:

* Expert in Tamil and Malayalam Communication

* Immediate joiner

* Willing to relocate

Roles & Responsibilities :

• Building and maintaining relationships with clients and key personnel
• Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
• Escalating and resolving areas of concern as raised by clients
• Alerting the sales team regarding opportunities for further sales within key clientsservices
• Alerting the sales team regarding opportunities for further sales within key clients
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Understanding key customer individual needs and addressing those
• Follow-up with clients for an annual maintenance contract
• Payment collections as per schedule
• Weekly/monthly/quarterly report generation based on the KPIs

Requirements:

• 1 to 4 years of experience
• Excellent communication skills in English ,Tamil and Malayalam
• Internship experience in relevant domain is added advantage
• Good relationship management and networking skills
• Pleasing personality with the ability to understand client needs and also execute the same
• Who enjoys working in a highly charged environment
• Well versed in MS Office- Excel/Word/PowerPoint
• Excellent interpersonal and communication skills
• A team player with leadership skills