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1 Meena Bazaar Customer Relationship Manager Job

Customer Relationship Manager - Store

5-10 years

₹ 2.25 - 3.75L/yr

Gurgaon / Gurugram

1 vacancy

Customer Relationship Manager - Store

Meena Bazaar

posted 17d ago

Job Description

Job Opening: Customer Relations Manager (CRM)
Location: Gurugram
Salary: Up to ₹3.5 LPA


About the Role:
We are seeking a proactive and customer-focused individual to join our team as a Customer Relations Manager. In this role, you'll enhance customer relationships, improve satisfaction and retention, and lead efforts in customer engagement.


Key Responsibilities:


Customer Engagement & Database Management:

    • Maintain and update accurate customer records.
    • Address customer queries, feedback, and complaints efficiently.
    • Conduct follow-up calls and manage order status updates.

Data Analysis & Reporting:

    • Analyze customer data to identify trends and areas for improvement.
    • Prepare daily reports on attendance, stock, feedback, and display updates.

Social Media & Digital Engagement:

    • Create and upload engaging customer-centric social media videos.
    • Manage online reviews on platforms like Google to uphold brand reputation.

Operational Support:

    • Organize product shipping and courier arrangements.
    • Record alterations and manage customer data in CRM tools like Wizzapp.

Collaboration & Teamwork:

    • Work closely with sales staff and internal teams to ensure seamless operations.

Who Were Looking For:

  • Education: MBA/Postgraduate/Graduate.
  • Experience: 5+ years in a CRM role, preferably in the retail or ethnic wear industry.
  • Key Skills:
    • Strong communication and interpersonal skills.
    • Effective time management and adaptability.
    • Proficiency in Google Suite and MS Office (Word & Excel).
    • Familiarity with inventory management concepts.

Why Join Us?
Be part of a dynamic team that values innovation, teamwork, and customer satisfaction.


How to Apply:
Interested candidates can share resume at HR1@MBKB.ORG or 9289410704


Employment Type: Full Time, Permanent

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What Customer Relationship Manager at Meena Bazaar are saying

Customer Relationship Manager salary at Meena Bazaar

reported by 4 employees with 4-5 years exp.
₹2.5 L/yr - ₹5 L/yr
At par with the average Customer Relationship Manager Salary in India
View more details

What Meena Bazaar employees are saying about work life

based on 95 employees
73%
41%
39%
100%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Meena Bazaar Benefits

Job Training
Health Insurance
Work From Home
Free Transport
Education Assistance
Soft Skill Training +6 more
View more benefits

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Customer Relationship Manager - Store

5-10 Yrs

₹ 2.25 - 3.75L/yr

Gurgaon / Gurugram

17d ago·via naukri.com
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