Customer Relationship Manager

About the job:
At AbleCold, we believe that reliability of operations and customer relationships differentiates us from our competition. This role is customer-centric wherein you will take care of day-to-day interactions with customers and ensuring operations are running smoothly by co-ordinating with various functions within the organisation.

Responsibilities:
Handling of Key Customer Accounts and solving their day-to-day issues
Responsibility and Ownership of being the Single Point of Contact for the assigned customers
Listening to the Customers requests / complaints and provide a response / solution within pre-defined timelines.
Reaching out to the right person internally to get the problem resolved for the customer.
Establish long term relationships with the assigned customers through routine follow ups and meetings
Reporting to the Operations Manager every week to discuss the feedback received from the Customers
Responsible for maintaining inventory in excel, ERP or as per any requirement of the client.
Ability to solve complex operational problems end-to-end and taking initiative to streamline operations.
Should have the ability to manage conflicts that may arise within team or with customer.

Requirement:
High energy with a zeal to build business from scratch and have a sense of ownership
Previous experience in relationship management is required.
Ability to use excel intermediate level.
Excellent communication, interpersonal and negotiation skills
Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever operational need arises.
Previous start-up experience is preferable.

Benefits of Working at AbleCold Logistics:
Be part of an early stage high-growth start-up
Steep learning curve we believe in learning by doing
Work with mentors and true innovators from Harvard Business School, IITs, IIMs and ISB. Founders and employees work together without any middle management, so you learn from the best.
Empowering place to be in - We believe that each individual brings in a new perspective and new ideas. You will have the opportunity to implement your own ideas, try out experiments, pilot projects
Meritocratic culture - Your work will be recognised as will your failures. You will be instilled with the value of creativity, hard work and ownership.