Add office photos
i
NGRT Systems Private Limited
Compare
All Filters
1 NGRT Systems Private Limited Customer Relationship Executive Job
Customer Relationship Executive ( CRE )
1-2 years
Indore, Nagpur, Aurangabad
1 vacancy
Customer Relationship Executive ( CRE )
NGRT Systems Private Limited
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Customer Interaction:
- Greet customers warmly and engage in a professional and friendly manner.
- Understand customer needs and provide appropriate solutions or direct them to the right service personnel.
- Manage and resolve customer complaints promptly and effectively.
- Service Coordination:
- Coordinate with the technical team to ensure timely updates on repair status.
- Inform customers about service progress, delays, and other relevant information.
- Schedule appointments and manage the service calendar efficiently.
- Sales Support:
- Promote AppleCare and Protect Plus and other relevant service products to enhance customer satisfaction.
- Assist customers in understanding warranty terms and out-of-warranty service options.
- Documentation and Reporting:
- Maintain accurate records of customer interactions and service requests.
- Prepare daily, weekly, and monthly reports on customer feedback, complaints, and service outcomes.
- Customer Feedback:
- Conduct follow-up calls or surveys to gather feedback on the service experience.
- Analyze customer feedback and suggest improvements to service processes.
- Relationship Management:
- Build and maintain strong, long-term relationships with customers.
- Ensure repeat business by providing exceptional service and follow-up.
- Education: Bachelor s degree in Business Administration, Marketing, or a related field preferred.
- Experience: Minimum of 1-2 years of experience in a customer service role, preferably in a technology or service center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Customer-focused with the ability to handle difficult situations with patience and empathy.
- Proficiency in using CRM software and basic knowledge of Apple products and services.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Relationship Executive roles with real interview advice
What Customer Relationship Executive at NGRT Systems Private Limited are saying
Rating based on 3 Customer Relationship Executive
reviews
Anonymous · Customer Success, Service & Operations
in Raipur
Good and top level company
- Job security - Good+2 more
Salary very low, nothing to learn more limited work
- Salary - Poor+2 more
Customer Relationship Executive salary at NGRT Systems Private Limited
What NGRT Systems Private Limited employees are saying about work life
NGRT Systems Private Limited Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Education Assistance 
Free Transport 
Compare NGRT Systems Private Limited with
Infosys
TCS
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Hexaware Technologies
KPIT Technologies
1 India Family Mart
Joyalukkas
Unicorn Infosolutions
Himalaya Opticals
Hidesign
Carrefour
Heads Up For Tails
Crossword Bookstores
Forest Essentials
AskmeOffers
Lulu Hypermarket
Similar Jobs for you
