Customer Relationship Executive

Job Description
About LifeCell: Founded in 2004, LifeCell International is India's top stem cell and tissue storage
bank. We harness Cell, Genes, & Tissue Sciences to offer cutting-edge healthcare solutions, such as a
>97% donor match rate for stem cell transplants in India, rapid genomics testing for pregnancies &
infants, advanced wound care products and cellular skin science based cosmetics.
Position: Executive Customer Relationship (ECR) / Key Account Executive
Responsibilities:
1. Doctor & Hospital Relationship Management:
● Conduct in-person monthly meetings with assigned Gynaecologists (target doctor) to promptly
address feedback, deliver industry updates and fortify partnership.
● Utilise hospital staff relationships to educate and enroll potential expectant parents (target clients).
2. Key Account Management:
● Engage in proactive education of expectant parents (target clients) through one-on-one counselling or
elevator pitches about the benefits of stem cell banking.
● Distribute educational materials during their clinic/hospital visits to stimulate interest and awareness.
● Identify and forge partnerships with new key accounts to propel business growth.
3. Marketing Events Management:
● Execute minimum four marketing events per month to enhance brand visibility & patient engagement.
4. Customer Relationship Management:
● Execute Cold Calls to Arrange Presentations.
● Collect relevant client details to facilitate professional presentations at their home, office, or hospital.
● Deliver engaging presentations to expectant parents through various channels thereby consistently
meeting specified sales targets.
● Deposit client funds in the company's bank account promptly.
● Timely Delivery of Kitbox Following CRM Generation
● Facilitate Seamless Coordination Between Client and Paramedic Team for Sample Collection
● Provide attentive post-sales service to clients and healthcare professionals to ensure satisfaction and
retention.
5. Market Intelligence:
● Share timely insights including competitor activities & stakeholder feedback, to inform strategic
decisions and initiatives.
6. Performance Management:
LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India
1800 266 5533 | www.lifecell.in | CIN: U85196TN2004PTC053577

● Align with key responsibilities and performance indicators, adapt to changing circumstances, and
perform additional tasks as assigned by superiors and the company.
●
What You Will Learn: Build strong bonds with doctors and hospitals, keeping them engaged and
satisfied. You'll also master discussing stem cell banking perks with expecting parents and hosting
engaging events to elevate their enthusiasm. Additionally, you'll ace record-keeping and delivering
killer presentations to hit sales targets and excel in your performance.
What You Will Get:
● Compensation: Fixed CTC + Attractive Monthly Incentives.
● Local Conveyance.
● By Your Own Device (BYOD) Eligibility.
● Comprehensive Medical Insurance.
● Company-Provided Tablet.
● Salary Advance Loan.
● Flexible Work Timings.
● Career Development Opportunities.
● Vibrant Company Culture.
● Speedy Path to Promotion.
● Win Trips to National & International Destinations.
What We Seek:
● Experience: 0 - 3 years
● Background: B.Sc / M.Sc / Biotech / Pharma / MBA
● Availability: Weekends and late evenings. Week-off between Tuesday and Thursday.
● Vehicle: Two wheeler with valid driving license.
● Competency: Sales Acumen, Relationship Building, Presentation Skills, Market Awareness, CRM
Management, Networking, Team Collaboration, Adaptability, Problem-Solving, Attention to Detail.
● Language: Proficient in English & local languages.
Join Us Today and Shape Your Future! Apply Now!
LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India
1800 266 5533 | www.lifecell.in | CIN: U85196TN2004PTC053577