Customer Relationship Executive

Roles and Responsibilities:

• Support e-commerce activities, resolve customer queries, deliver customer satisfaction, build relationships, participate in marketing calling campaigns, assist in logistics-related tasks, and manage reception duties, including greeting visitors, handling phone calls, and providing general administrative support.
• Feedback management with active gathering and analysis of customer feedback contributing to continuous improvement initiatives.
• Generate comprehensive reports to ensure that valuable insights are utilized efficiently and data-driven strategies are implemented.

Skills and Qualifications:

• Strong leadership and team management skills.
• Capability to analyze dispatch data, identify trends, and make data-driven decisions.
• In-depth knowledge of inventory control processes and how they relate to dispatch operations.
• Experience in coordinating with third-party logistics providers and courier services.