Customer Relationship Executive- India Circus Store | Godrej Interio

About Godrej & Boyce

Godrej is one of Indias oldest, most trusted and respected brands. Our founders, Ardeshir and Pirojsha Godrej started the journey in 1897 with Engineering excellence and a strong pioneering spirit, towards making India self-reliant. Godrej & Boyce (G&B) positively impacts the lives of one-third of Indias population through its diverse presence across 10 industries from building complex bespoke engineering solutions to making branded consumer goods like appliances, furniture, locks and security solutions. With over 14,000 committed employees working in 14 diverse businesses offering consumer, office and industrial products & services of the highest quality across India and across the globe.

Godrej Interio

Godrej Interio is Indias premium furniture brand in both home and institutional segments with a strong commitment to sustainability and centers of excellence in design, manufacturing and retail. With presence in over 430 cities with 52 company owned stores and over 800 dealers, Godrej Interio is one of the largest business of Godrej and Boyce Mfg. Co. Ltd. Led by the largest in-house design team in the country in the furniture category and awarded with 34 India Design Mark Awards till date, Godrej Interio aims to transform spaces with its thoughtfully designed furniture to create brighter homes and offices with products that have the highest design quotient in aesthetics, functionality and technology. With consistent pursuit of excellence and a special focus on health and ergonomics, the product portfolio of Godrej Interio comprises a massive range in the home, office and other specialized applications. The brand boasts of noteworthy awards received so far- CII Exim Bank Award for Business Excellence 2016, Asias most admired brand 2016, Super brands 2017-18, Readers Digest Most Trusted Brand 2018 Gold (Home Furniture) and Readers Digest Most Trusted Brand 2018 Gold (Modular Kitchens).

Key Result Areas:

1. Sales volumes

2. Showroom Administration

3. Customer Satisfaction

4. System Management and sales accounting

Job Profile:

The incumbent would be responsible for the following:

1. Ensuring achievement of sales volumes and working capital norms

2. Managing company owned company operated (COCO) stores and projecting desired brand image

3. Managing customer experience

4. Initiating innovative activities to bring excitement to the showroom and generate customer pull

5. Ensuring system know-how, order booking, collection updation, inventory receipts and report generation

6. Ensuring proper upkeep, adherence to business process manual, display protocol