3,009 Customer Experience Management Jobs

Amazon Advertising operates at the intersection of advertising and e-commerce and offers advertisers a rich array of innovative advertising solutions across Amazon s mobile and desktop websites, proprietary devices that help advertisers of all sizes create brand affinity, increase sales, and stand out to shoppers both on and off Amazon. We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are looking for a highly motivated Campaign Specialist to join our talented team to help scale our growing Advertising program. Campaign Specialists partner with Sales to drive advertiser success. As a Campaign Specialist you are passionate about understanding business drivers for performance, the range of Amazon products available to our advertisers, and engaging with internal partners to deliver on these.
You play a key role on the team, growing the business by being the customer expert, developing audience and optimization recommendations. You possess analytical thinking, and will develop deep expertise in Amazon s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations.

Key job responsibilities
Become an expert on Amazon solutions and adapt recommendations based on advertiser needs
Monitor campaign performance, implement solutions, track performance and optimize against advertiser goals
In-depth data analysis to develop actionable insights and recommendations for campaigns
Work cross-functionally with Sales and other Amazon partners to deliver towards business goals
Collaborate closely with Account Managers to determine optimal support for the customer portfolio
Analyze data and trends to create meaningful insights for clients. Report key performance indicators and value delivered for customers. Create proposals to represent solutions designed around client goals
Provide campaign management support across the DSP, Audio Ads, Streaming TV, IMDB, Devices, Prime Video Ads, Sponsored Products, Sponsored Brands, Sponsored Display and other relevant product - Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
- 3+ Years of direct client facing experience
- Strong communication skills in English (written and verbal).
- University degree
- An exceptional eye for detail, analytical and ability to solve problems given the fast-paced nature of our division, the aptitude to multi task
- An organized approach and a real team player who is willing to roll up sleeves