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36 Customer Executive Jobs

Customer executive

PEPSICO GLOBAL BUSINESS SERVICES INDIA LLP

 · 

4.0

 based on 2.6k Reviews

2-7 years

Ludhiana

1 vacancy

Customer executive

PepsiCo

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Revenue Management Communication Skills

Job Description

The CE will help distributor expand his business by coaching and working with the DB and/or the team of sales representatives. He will be instrumental in resolving market challenges and ensuring incremental business.


Responsibilities

Key Metrics

  • Sec Value Achievement Vs. Plan
  • Outlets/Distribution Addition
  • Range Selling (Including focus on innovation)
  • %age Outlet billed
  • Order Cancellation RateMarket
  • Delivering Secondary monthly targets and Gross Revenue growth
  • Planning routes efficiently to increase productivity
  • Increase Net Distribution by increasing number of outlet served
  • Increases Weighted Distribution by increasing SKU count in existing outlets
  • Ensuring stock availability and Rack Execution as per planogram
  • Relationship building in the market to maximize customer satisfactionTraining & Communication
  • One-on-One training of PSRs to develop business understanding & sales capability
  • Monthly target setting for each salesmen
  • Works with salesmen in market to coach him/her on market execution
  • Monitors salesmen performance using regular sales reports
  • Communicates incentives and motivates salesmen to achieve targetsDistributor
  • Distributor/Hub/Spokes appointment and retirement for territories
  • Managing DB health (ROI) by ensuring adherence to Joint Business plan
  • Jointly responsible for recruitment and retention of sales representatives
  • Minimizing expiry/stales by ensuring FIFO and stacking norms of products
  • Tracking correct and timely delivery of orders in the market
  • Ensuring food compliance of every distributor
  • Facilitating development of distributor on PepsiCo sales competencies QualificationsKey Capabilities / CompetenciesCompetencies Knowledge1. FMCG Sales and Distribution Model2. Computer Excel, Word, Outlook3. Local language (good to have) and Basic English 4. Data proficiency ROI ModelSkills1. Negotiation2. Communication3. People management 4. Time Management 5. Critical Thinking 6. Analytical Ability 7. Problem SolvingKey InterfacesInternalArea Sales ManagerMarket Development ManagerSales Development ManagerRevenue ManagerSupply Chain ManagerUnit Finance ManagerUnit HR ManagerExternalCustomersDistributorsSalesmen | 3rd PartyQualifications- Any under graduation- Post Graduation (Tier 2/3 College)- Preferable MBAExperience- 2 Years- FMCG/ Similar Sales and Distribution

    • Employment Type: Full Time, Permanent

    Read full job description

    PepsiCo Interview Questions & Tips

    Prepare for PepsiCo Customer Executive roles with real interview advice

    What Customer Executive at PepsiCo are saying

    4.1
     Rating based on 174 Customer Executive reviews

    Likes

    here i am learning too much like sale market releted

    • Skill development - Excellent
      • +1 more
    Dislikes

    no salary well too much facing problem month closing time

    • Promotions - Poor
    Read 174 Customer Executive reviews

    Customer Executive salary at PepsiCo

    reported by 199 employees with 2-14 years exp.
    Lock Unlock
    ₹2.9 L/yr - ₹10.3 L/yr
    64% more than the average Customer Executive Salary in India
    View more details

    What PepsiCo employees are saying about work life

    based on 2.6k employees
    66%
    49%
    40%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    PepsiCo Benefits

    Submitted by Company
    Health and insurance benefits
    Work/life benefits
    Well-being
    Retirement benefits
    Submitted by Employees
    Job Training
    Health Insurance
    Soft Skill Training
    Free Transport
    Team Outings
    Cafeteria +6 more
    View more benefits

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