Customer Executive / Voice Process

Position: Analyst/Sr.Analyst

Experience Level: 1-3 Years

Location: WFO

Employment Type: Full-time

Shift Timings: 10.30 AM to 7.30 PM IST

Core Responsibilities:

• Handle end-to-end management of customer accounts.
• Establish and maintain strong relationships with customers.
• Act as the main point of contact for assigned customer accounts.
• Respond to incoming customer inquiries and resolve issues promptly.
• Make outbound calls to update customers on account information and address concerns.
• Identify and address customer concerns, resolving issues to the satisfaction of both the customer and the company.
• Collaborate with internal teams to ensure timely resolution of customer problems.
• Stay informed about the company's products and services.
• Provide information to customers about product features, benefits, and usage.
• Maintain accurate and detailed records of customer interactions and transactions.
• Update customer account information as needed.
• Measure and monitor customer satisfaction levels.
• Implement strategies to enhance customer satisfaction and loyalty.
• Communicate effectively with customers, both verbally and in writing.
• Ensure clear and concise communication of account-related information.
• Open for a 5 day working model.
• Should be fluent with Bi-Lingual Language & English.

Qualification:

• Proven experience in a customer service role, with a focus on account management and calling.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Goal-oriented with a focus on achieving customer satisfaction targets.
• Ability to multitask and manage time effectively.
• Knowledge of the industry and products/services offered by the company.