Customer Care Specialist

At the heart of QIAGEN s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Effectively manage a portfolio of orders for various types of customers (direct / indirect), ensuring all are delivered within the customer requested delivery dates.

Collaboration with sales or other key stake holders for on-time order processing in SAP.

Demonstrate high commitment in resolving the customer queries/issues related to pricing, quotations, order placements, contracts & service agreements, ensuring high level of customer satisfaction, while maintaining the set service levels.

Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous and professional.

To manage, maintain and process all tasks assigned in an accurate, timely and presentable manner following procedures as required.

Liaising with cross functional teams to such as tech support, logistics, sales, demand planning , service to maintain a strong collaboration geared towards maintaining or enhancing the customer satisfaction.

Adhere to departmental guidelines and policies.

Accountable for meeting defined standards for quality and productivity for all transactions.

Organized, detail oriented and can multi-task in a fast paced environment.

Handles high volume of orders and is responsible for processing accuracy &efficiency.

Proficiency with computer programs such as MS office, excel, word.

Proven quality and accuracy of data entry skills.

Excellent time management skills.

Team player who offers solutions and ideas for continuous improvement. Effective problem solver.

Demonstrated aptitude for learning about new products and procedures.

Ability to work varying schedules to reflect business needs

Any graduate with prior experience on an ERP platform (Preferably SAP Order Management).

Experience in order management for 3-5 years.

Excellent verbal/written communication skills.

Expert at time management. Sets example to other team members with their positive behaviors and approach.

Ability to work in a stressful environment.

Good team player as the job requires working closely with other team members.

Interact effectively and harmoniously with other people.

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.