Customer Care Executive

Role & responsibilities

Job Description:

• Should be able to handle walk-in customers.
  
• Adherence to the administrative process & policies of the organization is a must.
  
• Ability to understand needs & interests of the customers and cater to the same.
  
• To guide & provide the customers with all the required information about loans & schemes.
  
• Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way.
  
• Should be able to acquire new customers through referencing.
  
• Keeping the existing customers up dated with their existing account details.
  

Job Specification: (should contain qualification requirement, experience background, any specific certification)

• Key Competencies:
  
• Good verbal communication
  
• Interpersonal skill
  
• Negotiation skill
  
• Convincing skill
  
• Customer Service skill
  
• Good follow up skills
  
• Educational and Professional Qualification Requirements
  
• Minimum: Graduate
  
• Beneficial/Desired: MBA from tier 3 college
  
• No. of Years of Experience with Functional and Industry details
  
• Minimum: 0-1
  
• Beneficial/Desired: 1-2 years of customer facing role.

Preferred candidate profile

Local candidate would be preferred.