Customer Care Executive

You can reach out to the HR at 6261818412 & 9294544658

Responsibilities on Inbound/Email/Chat:

* Communicate with customers via phone, email and chat

* Understanding the products and services provided by the company.

* Resolving customer complaints, service issues and queries.

* Providing detailed information to customers.

* Negotiating the terms and conditions with the customers.

* Maintaining healthy relationship with the clients.

* Offering exceptional customer service and taking feedbacks.

Responsibilities on Outbound:

* Communicate with 200+ customers daily. Target of 200+ contact after OJT.

* Understanding the products and services provided by the company.

* Resolving customer complaints, service issues and queries.

* Providing detailed information to customers.

* Negotiating the terms and conditions with the customers.

* Maintaining healthy relationship with the clients.

* Offering exceptional customer service and taking feedbacks.

Desired Qualities: 

Clear communication skills, product and service expertise, ability to use positive language, persuasive speaking skills, effective listening.

Fluent English and Hindi both.

Experience:

At least 1 year of relevant work experience. 

Please note: We do not charge any money for the job. If anyone is asking for money, you can raise the complaint at hr@ebullientservice.com and apply directly.