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Customer Service Executive
CuManS Manpower Solutions
posted 6mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Congrow Manpower Solutions is looking for Customer Service Executive to join our dynamic team and embark on a rewarding career journey
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
- Resolve customer complaints and issues, and escalate to higher-level management as necessary
- Record customer interactions and transactions in a customer service database
- Maintain a thorough knowledge of the company's products, services, and processes
- Provide customers with information about product features, pricing, and availability
- Cross-sell and upsell products and services to meet customer needs and increase sales
- Process customer orders, returns, and exchanges in a timely and efficient manner
- Follow up with customers to ensure their needs have been met and to resolve any outstanding issues
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
CuManS Manpower Solutions Benefits
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