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22 CSAT Jobs in Lucknow

Quality Analyst

4-9 years

₹ 3 - 4.5L/yr

Lucknow

10 vacancies

Quality Analyst

Teleperformance

posted 20d ago

Job Description

Roles and responsibilities:

  • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
  • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
  • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
  • Will be responsibility to meet Quality related service level monthly
  • Randomly monitor calls to ensure Client/TP standards are maintained.
  • Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement
  • Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
  • To work together as a team and achieve the targets set by clients
  • Need to be flexible and motivate the team at regular intervals

Key Skill Set:

  • Good analytical skills
  • Ability to do multi-task
  • Ability to work well in and promote a team environment
  • People Management skills
  • Good communication skills are required

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

Employment Type: Full Time, Permanent

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Teleperformance Interview Questions & Tips

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What people at Teleperformance are saying

4.3
 Rating based on 971 Quality Analyst reviews

Likes

From my very call as an agent , I know I was part of somthing special Teleperformance provides ample opportunities for growth , particularly for freshers like myself

  • Salary - Excellent
  • +6 more
Dislikes

Everything is great here

Read 971 Quality Analyst reviews

Quality Analyst salary at Teleperformance

reported by 2.8k employees
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₹1 L/yr - ₹6.5 L/yr
16% less than the average Quality Analyst Salary in India
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