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Customer Support ( Non - Technical )
Cronbay Technologies
posted 6hr ago
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Job Description
Job Responsibilities
Customer Support (Non-Technical):
- Handle customer inquiries through email, chat, and phone in a professional and efficient manner.
- Provide assistance with product details, order tracking, and problem resolution.
- Create and send emails and newsletters to customers.
- Market Research and staying updated with trends to ensure better customer experience.
Operations:
- Organize, prepare, and maintain documents related to operations and ongoing projects.
- Manage the creation, organization, and delivery of content, ensuring it meets quality standards and aligns with curriculum goals.
- Manage the entire operations for Ed Tech Platform.
- Collaborating and assisting the Sales Team with operation and documentation work.
Experience
- Bachelors degree in a related field.
- Proficiency in Microsoft Office and advanced Excel.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and organizational skills.
- Ability to collaborate effectively within a team.
- Self-motivated with a strong eagerness to learn and grow.
- Adaptable with a positive and proactive attitude.
Employment Type: Full Time, Permanent
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