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CredFlow
Credflow - Assistant Manager - Training - SaaS/FinTech (4-7 yrs)
CredFlow
posted 22hr ago
Flexible timing
Key skills for the job
Key Responsibilities
Training Program Development:
- Design and develop comprehensive training programs tailored for diverse customer segments, including SMEs and financial professionals.
- Create engaging training materials such as presentations, user manuals, video tutorials, and FAQs.
Training Delivery:
- Conduct virtual and on-site training sessions for customers and internal teams to ensure effective use of CredFlow's platform and features.
- Host webinars and workshops to educate users on best practices and advanced functionalities.
Evaluation and Improvement:
- Assess training effectiveness through feedback, surveys, and performance metrics.
- Continuously refine training content and methods based on user feedback and evolving product features.
Collaboration and Support:
- Work closely with the product, customer success, and support teams to address user challenges and enhance customer satisfaction.
- Act as a liaison between customers and internal teams to identify gaps in user understanding and product usability.
Required Skills and Qualifications:
Experience:
- 4+ years of experience in training program management, preferably in the SaaS or Fintech industry.
- Proven experience in customer training, onboarding, or education for software platforms.
Technical Skills:
- Familiarity with SaaS platforms and financial tools used by SMEs, including Tally and Busy.
- Proficiency in creating multimedia training content using tools like PowerPoint, Camtasia, or similar.
Soft Skills:
- Exceptional communication and presentation skills with the ability to convey complex concepts simply.
- Strong interpersonal and teamwork abilities to collaborate across departments.
- Analytical mindset to evaluate training outcomes and implement improvements.
Preferred Qualifications
- Certification in Instructional Design, Training, or a related field.
- Hands-on experience with customer relationship management (CRM) tools and LMS platforms.
- Understanding of cash flow management challenges faced by SMEs
Functional Areas: Other
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