System Administrator

Job Roles & Responsibilities

• Diagnose and resolve technical hardware and software issues such as operating systems,
  Microsoft Office, mails, Outlook, Internet Explorer, desktops, laptops, printers, basic LAN/WAN
  connectivity and others as assigned.
• Escalate the issue accordingly to escalation process when unable to resolve it.
• Manage service requests, software installations, new computer setups, upgrades.
• Monitor daily backups, etc.
• Ensure all system & Servers are updated with latest antivirus & Window patches.
• Respond to requests for technical assistance in person, via phone, electronically.
• Advise user on appropriate action.
• Managing the service desk.
• Documentation, Coordinate with Vendor, Service Provider, etc.

Candidate Requirements

• At least 3 years of experience.
• Knowledge of computer hardware, operating system & application such Microsoft Office,
  Mailing system, Internet explorer, basic networking, printers etc.
• Troubleshooting the Hardware and Software problems.
• Should be open to work in 24*7 environments.
• Good communication skills.
• Ability to respond to production issues on a 24x7 basis and extending beyond Normal Working Hours.
• Should be 12th or Diploma with Certification in Technical course