Customer Service Executive

Job Roles & Responsibilities

• • As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
• • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• • Able to manage difficult customer issues while working in a fast paced environment • Determine the reason for delinquency and best course of action to assist our Borrowers. • Engage our consumers with the highest level of respect and dignity.
• • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• • Ensure all accounts in assigned lists are managed accurately and timely.
• • Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
• • Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Contact HR Pratham 9860894235

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