Executive - Training

Conduct Training Sessions:

Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.

Training Material Development:

Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.

Needs Assessment:

Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.

Adapt Training Methods:

Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.

Feedback and Evaluation:

Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.

Call Calibration Sessions:

Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.

Stay Updated:

Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.

Execution of Policies:

Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.

Compliance Assurance:

Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

Candidate Requirements

Experience:

Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.

Preferred Qualification:

Graduate from any stream

Communication Skills:

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

Adaptability:

Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.

Organizational Skills:

Strong organizational skills to manage training schedules, materials, and documentation effectively.

Team Collaboration:

Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

Position Requirement

• Working Days: Mon to Sat (Alternate Sat Week Off) (Sun Week Off)
• Working hours: 8 (1hr break included)
• Shift Timing: Day to US Shifts (Flexible with Shift)
• Trainer Certification: Required to go through certification process that includes calling