Technical Support Engineer

Job title: Support Engineer

Reportsto: Manager

Duties and responsibilities

• Evaluate and prioritize Daily Issues of the Customers
• Act as the primary liaison between company and your customers
• Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
• Act as a consultant and offers solutions for customers' problems
• Provide bills for your services, writing SQL queries, Database designing
• Track and manage your work record
• Work with all internal groups, including support, sales, product development, and consulting
• Prepare accurate and timely reports
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain cordial relationships with clients

Qualifications

★ Proven work experience as a Technical Support Engineer, Support Engineer.

★ BS degree in Information Technology, Computer Science or relevant field

★ Good understanding of computer systems and other tech products

★ Ability to diagnose and troubleshoot basic technical issues

★ Familiarity with remote desktop applications and help desk software (eg. teamviewer,Zendesk)

★ Excellent problem-solving and communication skills

★ Ability to provide step-by-step technical help, both written and verbal

Technical Skills

★ Primary Skill sets

• Javascript

• HTML

• CSS

• SQL Experience ( Oracle/Sql Server/My Sql )

1. Able to write Small SQL Scripts

2. Able to debug the SQL Scripts (procedure/ Functions/Trigger/Cursors)

3. Able to perform DDL/DML Scripts

• Troubleshooting/ Debugging experience in any one of the platforms

(Java/php/Nodejs/Pyhton)

1. Excellent debugging Skills both IE and Chorme

2. Using Developer tool

3. Good Analytical Skills to debug and fix the issue

★ Secondary Skill sets

• Node.js

• Python

• BI Tools like Birt/Node Red/Metabase/SSR are additional advantage

Soft Skills

 Good Communication Skill

 Good Team Player/Contributor

 Sincere,Responsible

 Committed to Work

 Manage Timelines for deliveries and Issue as per TAT