Operations Executive/Senior Operations Executive

Role & responsibilities

• Interact with Foreign Tour Operators/ Direct Guests over phone and email to answer their query and understand their requirements and design the tour itinerary accordingly.

• Make quotation with detailed proposal. Work out the margin from the Guest/Foreign Tour Operators and thus make each booking a profit making element for the company.

• Negotiate Vendor Prices, fees and expenses in coordination with other departments, within the guidelines set down by the Finance Department.

• Forward the final tour plan to the Foreign Tour Operator after getting approval from the Head of Department.

• Make and confirm reservation with the concerned vendors.

• Entering detail in Operation Software (registering tour, itinerary, generating vouchers and invoices).

• Send request for Vehicle to Transport Department and update movement register.

• Get fare from Ticketing Department and pass it on for confirmation from the Foreign Tour Operator.

• On confirmation from the Foreign Tour Operator, to get the tickets booked and issued from the Ticketing Department.

• Provide briefing sheet to the airport representatives.

• Collect tour report.

• Send files to Finance Department on completion of the Guests tour.