Salesforce Developer (5-10 yrs)

We are seeking a highly skilled and experienced Salesforce Developer to join our team. The ideal candidate will have a deep understanding of the Salesforce platform (Sales Cloud, Marketing Cloud, Community Cloud) and hands-on experience with Salesforce APIs, integrations, and third-party applications. The candidate should have at least five years of progressively responsible experience and relevant certifications. Experience in a UN organization and working with the Non-Profit Success Pack (NPSP) is a strong asset.

Key Responsibilities :

- Design, develop, and maintain custom applications and enhancements within the Salesforce ecosystem.

- Work on the Salesforce Non-Profit Success Pack (NPSP), ensuring the proper implementation of its data model and key processes.

- Develop and maintain integrations between Salesforce and third-party applications, websites, and payment gateways Stripe, WsPay, CyberSource.

- Utilize Salesforce APIs (REST, SOAP, Bulk API) to support data exchange and system integrations.

- Leverage tools such as Postman, Workbench, and integration middleware (Azure iPaaS, MuleSoft) for troubleshooting and testing.

- Provide technical support and application development within a global IT environment, ensuring smooth system functionality and performance.

- Conduct root cause analysis (RCA) for recurring issues and develop permanent solutions.

- Work collaboratively with cross-functional teams, including web development teams working on Drupal and SharePoint platforms.

- Support and manage Salesforce AppExchange packages and ensure compliance with best practices.

- Apply ITIL and service management principles for effective issue resolution and service delivery.

- Stay up to date with Salesforce platform updates, new features, and best practices.

- Provide documentation and training to end users as required.

Required Qualifications & Skills :

- A bachelors degree in computer science, software engineering, information technology management, or a related field.

- Minimum of 5 years of relevant work experience in Salesforce application development and support.

- At least one Salesforce certification from the following :

1. Platform Developer II

2. Data Architect

3. Not for Profit Consultant

- Strong experience with Salesforce Sales Cloud, Marketing Cloud, and Community Cloud.

- Proficiency with Salesforce APIs (REST, SOAP, Bulk API).

- Hands-on experience integrating Salesforce with third-party applications and payment gateways.

- Familiarity with Non-Profit Success Pack (NPSP) data model and processes.

- Experience using integration middleware such as Azure iPaaS and MuleSoft.

- Strong debugging and troubleshooting skills.

- Experience working in a UN organization (preferred).

- Exposure to SES CORE (desirable).

- Experience with web applications such as Drupal and SharePoint (an asset).

- Ability to manage and support Salesforce AppExchange packages.

- Proven ability to work under pressure and adapt to changing priorities.

- Strong problem-solving skills and ability to work independently as well as collaboratively in a global team environment.

- Opportunity to work with a globally distributed team.

- Exposure to cutting-edge Salesforce technologies and integrations.

- Professional growth and certification opportunities.

- Work in an environment that supports non-profit organizations and impact-driven initiatives.