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Director Operations
Coursys DigiTech India
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Document knowledge in the form of knowledge base tech notes and articles
Will be responsible for business development and will expand market reach and revenues.
REQUIREMENTS
Engineering Degree in any stream and preferably with hardware course from a reputed institute or equivalent
3-4 years Proven working experience in technical support, IT support or as a technical engineer
Knowledge of Windows OS, Oracle RDBMS, Linux systems, various utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills in English
KEY RESPONSIBILITIES OF THE CANDIDATE
Individual will be responsible for providing Online on-site support which includes identifying the faults related to hardware, software, configuration, networking, power supply problems, etc. Individual will be responsible for supporting the installation functions that include security installation, training the users, testing, documenting, and maintaining the quality standards. Individual shall participate in the meetings and makes recommendations so that the supporting services can be improved to ensure better satisfaction of the clients.
ESSENTIAL SKILLS
To ensure success as a field support engineer, an individual should be willing to travel extensively. Individual must be totally customer oriented and should be able to communicate with the clients in a clear and concise manner. Individual should be able to identify the business opportunities and provide relevant solutions for the same. Should be open to learn new things and constantly keep abreast with the latest technological trends that are happening in the relevant industry.
COMPENSATION DETAILS
Salary offered will be as per industry standards and depending on the candidate skills, academic background and the level of responsibilities that the individual is going to handle.
Excellent incentive is offered and is linked to the sales revenues and acheivemen of Sales targets.
Employment Type: Full Time, Permanent
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based on 2 employees
Flexible timing
Monday to Saturday
No travel
Coursys DigiTech India Benefits
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