Assistant Manager/Deputy Manager/Manager - Learning and Development

Position Overview: We are seeking a highly motivated and organized individual to join our team as a Learning and Development AM/DM/Manager. The ideal candidate will possess a bachelors degree or specialization in English, with a Train the Trainer certification being a preferred asset. In this role, you will collaborate with the Learning and Development Head to design, implement, and manage comprehensive learning programs that foster employee growth and development. Strong experience in training coordination, content creation, and program administration is essential. Proficiency in conducting Voice and Accent, Soft Skills, Behavioural, and Analytical training programs would be an asset.

Key Responsibilities:

• Develop and deliver comprehensive training programs that focus on enhancing communication skills, including voice and accent training, grammar, and various soft skills. Proficiency in conducting analytical training programs would be an asset.
• Develop and implement strategic learning and development plans aligned with organizational goals.
• Stay updated on industry trends and best practices in learning and development.
• Coordinate training programs, workshops, and seminars, ensuring seamless logistics and participant engagement.
• Collaborate with internal stakeholders to identify training needs and design appropriate learning solutions.
• Manage the learning management system (LMS) to track training metrics, enrolment, and completion rates.
• Evaluate training effectiveness through feedback analysis, assessments, and performance metrics.
• Support the creation of instructional materials, including manuals, presentations, and e-learning content.
• Conduct voice and accent interviews with job candidates to assess their English language proficiency and communication skills.
• Provide feedback and coaching to employees on their speaking skills, focusing on accent neutralization and effective communication techniques.

Required Skills:

• Strong organizational and project management skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels of the organization.
• Proficiency in learning management systems (LMS) and other training software/tools.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Creative problem-solving abilities and a proactive approach to identifying training needs.
• Ability to adapt training approaches to meet the needs of different learning styles and proficiency levels.