Guest Relations Executive, Female

The Guest Relations Executive (Female) will be responsible to greet guests, and visitors, phone etiquette, receptionist duties, front office tasks, customer service, and effective communication.
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries.
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, areas, and venues and promote services
Anticipate guest needs and build rapport with customers.
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to the Guest Relations Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards.