Senior Product Designer - UX Writing (7-12 yrs)

Senior Product Designer (UX Writer) - India

Cornerstone is an AI-powered knowledge cloud for unified discovery, knowledge management, and personalized learning. Our award-winning Learning Management System (LMS) and Learning Experience Platform (LXP) is used globally by Fortune 500 companies and government organizations to solve the discovery, curation, and recommendation problems of content fragmentation across external, internal, and tacit knowledge sources.

Our mission is to democratize learning. Often called the "Netflix of Learning" our goal is to provide frictionless access to knowledge for our enterprise and association customers making learning "the way we work". Our goal is to help upskill the globe to meet the demands of a rapidly changing digital world in the 4th Industrial Revolution.

Job Description :

As a Senior UX Content Writer you will play a critical role in crafting content that guides users through their digital journeys, maintains platform-wide consistency, and ensures a superior user experience. Working collaboratively with content strategy, product designers, and researchers, you will create content for various end-to-end journeys, error messages, emails, promotional content, FAQs, and self-service resources. Your responsibilities will encompass content review, compliance with content guidelines, and contributing to QA testing.

In this role, you will :

- Content Creation : Write and edit content for screen flows, emails, error messages, and promotional content, ensuring clarity, conciseness, and user-friendliness.

- Compliance and Consistency : Ensure content aligns with internal content guidelines (ICGs) and maintains platform-wide consistency.

- QA Testing : Assist in content review during QA testing and fine-tune content as necessary.

- User Journey Simplification : Write clear and concise instructions to simplify user journeys and guide users through transaction flows.

- FAQ and Self-Service Content : Create content for FAQs and self-service resources to aid users.

Qualifications :

- Exceptional writing, communication, and presentation skills.

- Strong editing and proofreading skills, along with demonstrated professional experience in writing UX and marketing content for various platforms.

- Ability to simplify complex technical concepts and guide users effectively.

- Experience developing content for emails, error messages, and FAQs.

- A portfolio showcasing relevant UX content work, including case studies and UX writing.

You've Got What It Takes If You Have :

- 7+ years of experience in UX writing/UX content design, focusing on complex software products or digital experiences.

- A high level of attention to detail to ensure high-quality outputs for internal and external customers.

- A solid understanding of current design thinking, UX content design best practices, and a user-centric approach.

- Knowledge and a point of view on the influential role of words and visual language in software products and digital experiences.

- Familiarity and comfort working with a geographically distributed team.

- Experience collaborating with UX designers, researchers, developers, product owners, and product managers within a UX/design, creative, marketing, or similar setting.

- Understanding of the importance of tracking UX success through research mechanisms, balance of qualitative and quantitative outcomes, and the ability to influence peers based on research/analytics outcomes.

Preferred Experience/Familiarity :

- AODA and/or WCAG 2.1 AA/AAA accessibility guidelines for UX content.

- Familiarity with agile task management platforms such as Azure DevOps (ADO), Jira, etc.

- Methods for tracking and measuring UX content success and impact.

Education :

Bachelor's degree in writing, marketing, communications, or a related field (or equivalent work experience).

If you are passionate about creating exceptional digital experiences through well-crafted content, meet the qualifications, and can showcase your relevant work, we encourage you to apply.