Salesforce Project Manager

Responsibilities:

• Project Management:

➢ Lead and manage Salesforce projects from initiation to closure, ensuring timely delivery within scope and budget.

➢ Develop project plans, schedules, and budgets, and track progress against these metrics.

➢ Identify and mitigate project risks and issues, ensuring project objectives are met.

➢ Ensure end-to-end project operations and deliverables defined targets are met.

• Client Engagement:

➢ Act as the primary point of contact for clients, managing relationships and ensuring client satisfaction.

➢ Understand client needs and provide strategic advice on Salesforce solutions.

➢ Conduct regular status meetings and provide clear and concise project updates to clients and stakeholders.

➢ Prefer to have worked with global clients viz. US and Europe.

• Technical Oversight:

➢ Oversee the technical aspects of Salesforce projects, ensuring alignment with client requirements and best practices.

➢ Collaborate with technical teams to design, develop, and deploy Salesforce solutions.

➢ Ensure high-quality delivery by conducting regular code reviews and performance evaluations. ➢ Ability to understand technical implementation of project, periodically review the deliverables, identify problem areas and focus on reducing technical debt.

• Production Support and Development:

➢ Manage production support activities, ensuring prompt resolution of issues and minimal disruption to business operations.

➢ Oversee development projects, ensuring adherence to development standards, processes and methodologies.

➢ Implement a continuous improvement process to enhance the efficiency and effectiveness of production support and development activities.

• Governance and Reporting:

➢ Establish and maintain project governance frameworks, ensuring compliance with organizational policies and standards.

➢ Prepare and present regular project reports, highlighting progress, risks, and issues.

➢ Implement robust reporting mechanisms to track project performance and ensure transparency.

➢ Track and report project progress through key performance indicators (KPIs).

• People Management:

➢ Lead and mentor project teams, fostering a collaborative and high-performance work environment.

➢ Conduct regular performance reviews and provide constructive feedback to team members. ➢ Develop and implement training and development plans to enhance team capabilities.

➢ Monitor and improve team productivity, ensuring team performance meets or exceeds expectations.

➢ Encourage continuous learning and knowledge sharing within the team.

➢ Have prior experience in managing a team of 10-20 people.

• Value-Added Services:

➢ Continuously seek opportunities to deliver value-added services to clients.

➢ Identify and implement process improvements to enhance service delivery.

➢ Promote innovation and the adoption of best practices within the team.

➢ Proactively Monitor Salesforce CPQ and SAP system performance and troubleshoot issues as needed.

❖ Qualifications:

➢ Should have managed support and development projects.

➢ Bachelors degree in Computer Science, Information Technology or a related field.

➢ 10 years of experience in project management, with a focus on Salesforce applications.

➢ Proven experience as a Salesforce consultant or project manager, managing end-to-end Salesforce projects. Ideally having a Salesforce certification.

➢ Strong client-facing experience with excellent interpersonal and communication skills.

➢ Proficiency in project management methodologies and tools (e.g., Agile, Scrum, Waterfall).

➢ Solid understanding of Salesforce platform and its capabilities.

➢ Strong governance and reporting skills.

➢ Excellent people management and leadership skills.

➢ Ability to work in a fast-paced environment and manage multiple initiatives.