Contact Centre Head (Travel Sales)

Job Summary:

We are seeking a highly skilled and experienced Senior Manager - Sales (B2C) to lead our sales team. The ideal candidate will be responsible for managing a entire sales, demonstrating strong leadership skills, possessing analytical capabilities, and having a deep understanding of sales strategies. Experience in BPO/Call Center/Inside Sales would be advantageous. The Senior Manager will oversee the sales team, drive revenue growth, and ensure the achievement of sales targets.

Key Responsibilities:

• Should have managed a business worth minimum 30 crores per month, ensuring consistent growth and achievement of targets.
• Lead and motivate the sales team to achieve and exceed sales goals.
• Utilize analytics to identify sales trends, opportunities, and areas for improvement.
• Develop and implement strategic sales plans to expand the customer base and increase revenue.
• Provide leadership and guidance to the sales team, fostering a culture of high performance and accountability.
• Collaborate with cross-functional teams to optimize sales processes and enhance customer experience.
• Monitor and analyse sales data, including Profit and Loss statements, to make informed business decisions.
• Stay updated on industry trends, market dynamics, and competitor activities to maintain a competitive edge.
• Conduct regular performance evaluations, provide feedback, and support the professional development of team members.
• Maintain strong relationships with key clients and stakeholders, addressing their needs and concerns effectively.

Qualifications:

• Post Graduate degree in Business Administration or Marketing.
• Proven experience in sales management, with a track record of managing a business worth minimum 30 crores per month.
• Strong analytical skills, with the ability to interpret data and draw actionable insights.
• Experience in BPO/Call Center/Inside Sales is a plus.
• Proficiency in understanding Profit and Loss statements and financial metrics.
• Excellent leadership abilities, with a focus on driving results and fostering a collaborative team environment.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic work environment.
• Detail-oriented with excellent organizational and time management skills.
• Strong business acumen and strategic thinking capabilities.