Site Reliability Engineer

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

The company s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

The Job:

At Convoso, we re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That s where you come in.

We are looking for a Site Reliability Engineer to devise and develop automations and provision scripts and environments, assess and maintain systems, as well as brainstorm possible improvements that can be made to our systems in the future.

Stepping into this very challenging role will mean stepping into a dynamic environment. There ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What Youll Be Doing:

• Manages and monitors installed systems, Networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure).
• Ensures the highest level of systems and infrastructure availability.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Design, plan and automate deployment of network communications systems.
• Provide documentation as required to ensure accurate and current information is available for each site network.
• Implements warranty and support activities.
• Plans and implements system automation as required for better efficiency.
• Oversees the development of customized software and hardware requirements.
• Willing to stay up-to-date with security best practices and drive implementation accordingly
• Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures.
• Run diagnostics to resolve customer-reported issues
• Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.

Who You Are:

• At least 5 years of experience in configuring enterprise-level Linux systems within a highly networked environment.
• Expertise in using Chef for configuration management and automation, including the creation and management of Chef cookbooks and recipes.
• Strong proficiency in scripting languages such as Python and Bash for automating tasks.
• Skilled in designing, implementing, and optimizing centralized logging solutions for effective log analysis, integration, security compliance, and incident response.
• Experience with MySQL or similar database systems.
• Familiarity with virtualization technologies such as Proxmox, KVM, QEMU, or VMware.
• Experience managing infrastructure with bare metal servers in data center environments.
• Proficient in using CI/CD tools like Jenkins (or similar) to enhance software development processes.
• Proactive, resourceful, and adept at managing projects and solving problems from start to finish.
• Expert in diagnosing and resolving complex system issues while maintaining stability and reliability.
• Experience working in a fast-paced startup environment.
• Skilled in administering and tuning application stacks such as Tomcat, Apache, Nginx, and HAProxy.
• Experience with monitoring systems like Grafana, Prometheus, and Zabbix.
• Flexible with shift work and available for overtime as needed.
• Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Work Perks Worth The Hype:

• 100% covered premiums for employees + dependents (spouse + upto four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises