Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Continuum Global Solutions

Compare

3.6

based on 87 Reviews

2 Continuum Global Solutions Jobs

Customer Care - Intent Analyst (French)

Continuum Global Solutions

3.6

based on 87 Reviews

0-3 years

Indore

1 vacancy

Customer Care - Intent Analyst (French)

Continuum Global Solutions

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Manual Testing Talent Acquisition French Language CRM Training IVR Testing

+ 2 more

Job Description

We are hiring Customer Care, Intent Analyst (FRENCH and English) for our office in Indore, India who will listen to clippings of live US call intents from customers calling into an IVR system. These customers will need to be routed to the appropriate workflow to meet and resolve their needs which may involve payments, complaints, changes, and cancellations. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.

Position: This position requires one to work Onsite|Hybrid|Remote

Onsite Address : 3F, Brilliant Platina, Plot No.8, Sch. No.78, Indore, India, Madhya Pradesh.

Role Reports into: Supervisor

Job Responsibilities:

Analyze voice clippings ( FRENCH ) of live customers and routing to them to the appropriate workflow, for their intent.
Enter data & caller queries/concerns by inputting alphabetic/ numeric information into interface/database accurately.
Develops understanding on client applications. Based on intent, should be able to route calls. Working on Client s CRM tool.
Understand the operating workflows in areas such as payments, complaints, changes, & cancellations
Deliver on fast & accurate response times when analyzing customer intents and assigning to workflows.
Achieve quality targets with respect to daily audits that meet service level agreements.
Should be able to maintain decent performance against the defined Key Performance Indicator (KPI) such as Accuracy, Response Time, and Time out.
Navigate through multiple computer applications with speed & accuracy.

Additional Requirements: Job Knowledge, Skills, and Qualifications:

18+ years of age with a minimum of a High School Diploma/GED/ Secondary School GCSE
A required certification in FRENCH Language (B1 and above)
Entry-level job with little or no prior relevant work experience, customer facing experience a preferred.
High level of English proficiency - speak, read, write, & understand the language ( FRENCH and English )

Capable of working well under pressure and meeting strict deadlines
Strong attention to detail & exceptional level of accuracy
Customer focused personality & a desire to help people.
High computer proficiency & overall technical knowledge
Willing to work 24/7 shifts including weekends, holidays, & US operating hours - Mostly nights