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Accenture

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3.8

based on 55.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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29 Accenture Content Manager Jobs

Trust & Safety New Associate - Content Management

Accenture Solutions Pvt Ltd

3.8

based on 55.9k Reviews

0-1 years

Navi Mumbai

Trust & Safety New Associate - Content Management

Accenture

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Content Writing Video Editing Content Moderation Proof Reading Content Review C++

+ 10 more

Job Description

Skill required:Content Management - Content Moderation
Designation:Management Level - New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do

The Software and Platform vertical helps the world's leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner. The Content Management team is responsible for organizing, categorizing and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client's terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner. What are we looking for

English

Ability to work well in a team

Adaptable and flexible

Agility for quick learning

Ability to meet deadlines Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts As an Agent, you are responsible to

Review content- user profiles, videos, texts, images etc

Investigate and apply client policies

Escalate and/or resolve the issue that is reported by users or flagged by the system Note- The reported content could be sensitive or of graphic nature DUTIES AND RESPONSIBILITIES Your role requires following responsibilities

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and make decisions/take actions as per client policies and guidelines

Stay up to date with any changes on policies/process

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Engage in the well being activities

Meet desired efficiency established by business SKILLS REQUIRED DEFINITION The following skills are required to perform this role-

Strong coping, emotional resilience, and stress-management skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills

Basic internet research skills Good comprehension, communication (verbal, written) skills is required to interpret content Add- any additional language requirement OTHER SKILLS Additional skills-

Be a team player and value cohesiveness

Be flexible to cater to changing business needs in a fast-paced environment

Be aware of social trends, political situations, current affairs etc0

Employment Type: Full Time, Permanent

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