9 Contact Center Operations Jobs in Chennai

HCL Tech - International Voice process for Banking Sector (EXPERIENCED)- 17th to 19th Mar

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in Voice process

Shift: Rotational Shift

*Candidates should be within 20Kms from office location*

Mode of interview: Walkin

Date: 17th to 19th Mar, 2025

Timing: 12:30 PM to 2:30 PM

Contact HR: Deepthi

Email for Queries: Deepthisai.a@hcltech.com

Work Location: Chennai- Ambattur 6

Interview Location: HCL - AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058

Responsibilities

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
• Responding to queries regarding our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:

Excellent communication skills both verbal and written Mandatory.

A problem solving mind-set.

The ability to multi task

Able to work well as an individual and as part of a team

Minimum 12th is mandatory.

Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working