Microsoft CRM Functional Consulant

Functional Expertise in Dynamics CRM:

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Configure Microsoft Dynamics CRM solutions to align with business needs and processes.
• Ensure adherence to best practices and functional standards.

CRM Integration and Customization:

• Support seamless integration of CRM with third-party applications.
• Customize workflows and features to improve functionality and user experience.

Testing and Quality Assurance:

• Plan and design test cases based on functional requirements.
• Execute test plans and analyze outcomes to ensure CRM solutions meet quality standards.
• Use defect tracking tools to identify and resolve issues.

Documentation and Training:

• Create and maintain functional documentation, including user manuals and workflows.
• Conduct training sessions for end-users and team members to ensure effective CRM adoption.

Collaboration and Support:

• Act as a liaison between business users and technical teams to ensure successful solution delivery.
• Provide post-implementation support and recommendations for improvements.

• Proficiency in Microsoft Dynamics CRM Functional operations.

• Experience in CRM integration and customization.
• Strong understanding of software testing methodologies and processes.
• Proficiency in test planning, test case design, and test execution.
• Familiarity with defect tracking and test management tools .
• Analytical skills to interpret test results and provide actionable insights.

• Bachelors degree in Business, Information Systems, or a related field.
• Proven experience in a functional role within Microsoft Dynamics CRM projects.
• Excellent problem-solving and communication skills.