Oracle Cloud Service/Logistics Specialist (4-8 yrs)

Key Responsibilities :

- Oracle Cloud Implementation : Lead the implementation, configuration, and deployment of Oracle Cloud Service Logistics solutions, including modules related to service management, inventory, depot repairs, and logistics operations.

- Solution Design & Optimization : Design and optimize service logistics processes to improve efficiency, accuracy, and customer experience, ensuring alignment with business goals.

- Business Process Analysis : Analyze business requirements and processes, working closely with stakeholders to tailor Oracle Cloud solutions to meet customer needs.

- Integration with ERP : Collaborate with IT and business teams to ensure seamless integration of Oracle Cloud Service Logistics modules with other Oracle ERP solutions.

- Project Management : Manage the implementation and ongoing maintenance of Oracle Cloud Service Logistics solutions, ensuring timely delivery, scope adherence, and budget control.

- Troubleshooting & Issue Resolution : Provide functional expertise in resolving complex customer issues related to service logistics, inventory, and operations.

- Stakeholder Engagement : Work with finance, IT, and supply chain teams to ensure the service logistics solution aligns with broader organizational goals and processes.

- Continuous Improvement : Drive continuous improvement initiatives to enhance service logistics processes and performance, leveraging the capabilities of Oracle Cloud.

Required Qualifications :

- Experience : Minimum 4 years of hands-on experience in Oracle Cloud Service Logistics (or related Oracle Cloud solutions), with a strong focus on customer service management, service logistics, and related processes (e.g., depot repairs, field service management).

- Technical Expertise : In-depth knowledge of Oracle Cloud service logistics modules, such as Oracle Field Service, Inventory, Depot Repair, and other related Oracle modules.

- Process Knowledge : Strong understanding of service logistics business processes, including parts management, technician inventory, service requests, and billing.

- Project Experience : Proven experience in managing or contributing to full lifecycle Oracle Cloud implementations or upgrades.

- Problem-Solving : Strong troubleshooting and analytical skills, with the ability to resolve complex service logistics challenges.

- Communication : Excellent interpersonal and communication skills, with the ability to work collaboratively across business and IT teams.

- Certification : Oracle Cloud certifications (such as Oracle Service Logistics or Oracle Field Service) are a plus.

Preferred Qualifications :

- Client-Facing : Prior experience in client-facing roles with responsibilities for requirements gathering, business analysis, and process design.

- ERP Knowledge : Broader knowledge of Oracle ERP systems and integration with service logistics processes.

- Industry Experience : Prior experience working in service industries (e.g., field services, maintenance, customer service) is highly desirable.