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SR App Engineer
Consilio
posted 2mon ago
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Job Description
As a part of Consilio s Application Services team the Senior Application Support Engineer will support key eDiscovery systems including Relativity, Nuix, Brainspace , LAW, and a growing list of internal applications. The Senior Application Support Engineer will be part of a global team of engineers working both independently and collaboratively to maintain and troubleshoot Consilio s systems. This position will work closely with Data Operations, Project Management, Database Administration, and IT Infrastructure teams on diverse and challenging issues . Responsibilities Qualifications
- Ensure uptime, scalability, and performance of common eDiscovery applications like Relativity and Nuix, plus custom apps/workflows built on top of these platforms
- Participate in a variety of projects related to the maintenance of EDiscovery applications
- Provide timely responses and resolutions to requesters within defined departmental SLAs
- Assist with monthly application testing outside of normal work hours
- Create and maintain a catalog of documentation in both written and video formats
- Learn functionality and troubleshooting methods for newly developed solutions
- Develop and utilize your knowledge of T-SQL, PowerShell, etc. to troubleshoot existing issues and create custom solutions to unique problems
- Develop your familiarity and knowledge with Consilio systems through daily collaboration with a global team of support engineers and IT Infrastructure team members
- Help identify and analyze trends and create reports for management team
- Serve as an escalation point for our front-line IT Support team
- Provide 24x7 support for critical production systems
- Assist developers with query tuning and schema refinement
- Provide technical mentorship and guidance to team members on a regular basis
- Needs to have experience working in a DevOps environment with a DevOps mindset
- Bachelor s Degree in Computer Science , Electronics, or another relevant field preferred
Minimum Experience Requirements:
- 5+ years of experience with Performance Tuning and Optimization (PTO)
- 5+ years of experience with backups, restores and recovery models
- 5+ years of Relativity experience, either in a front-end role ( e.g. Data Processing, Hosting, Project Management) or back-end/infrastructure role
- Proficient knowledge of MS SQL Server and basic T-SQL commands
- 5+ years experience working in a ticketing system or other defined ticketing workflow
- 5+ years working in a Windows environment
- 5+ years working in a Linux environment
- Working knowledge of the EDRM
- 2+ years working with applications containers like Kubernetes , Docker, etc
- Experience and exposure to Y A ML configurations
- 2+ years managing RabbitMQ servers
- 2+ years working with Elasticsearch
Other Requirements:
- Relativity Certifications, specifically Relativity Certified Administrator (RCA) and Relativity Infrastructure Specialist
- MS SQL Server certifications and/or experience writing advanced T-SQL queries
- Brainspace Certifications
- Experience working with/supporting other eDiscovery applications
- Powershell with t-SQL a plus
Employment Type: Full Time, Permanent
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What people at Consilio are saying
Applications Engineer salary at Consilio
reported by
1
employee
with 6
years exp.
₹8.1
L/yr - ₹10.3
L/yr
20%
more
than the average Applications Engineer Salary in India
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What Consilio employees are saying about work life
based on 129 employees
Strict timing
Monday to Friday
No travel
Day Shift
Consilio Benefits
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