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Consilio

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3.7

based on 153 Reviews

Video summary

37 Consilio Jobs

Senior Analyst, Data Operations

Consilio

3.7

based on 153 Reviews

3-7 years

Bangalore / Bengaluru

1 vacancy

Senior Analyst, Data Operations

Consilio

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Computer Networking SQL Project Management MS Office Application Support Windows System Administration

+ 3 more

Job Description

Senior Analyst executes the more complex tasks on the processing and hosting modules of the EDRM framework; complexities arising because of unusual data-types or sheer size of ediscovery Projects. This role is a custodian of the tacit knowledge required in Data Operations team. Senior analysts, with their years of experience, play a pivotal role in developing junior associates and analysts.

Responsibilities

Ensure Operations activity progresses as scheduled and required for the eDiscovery projects
Prioritize tasks for assigned projects and participate in transfer of work from one shift to another shift
Support managers by providing project status and issue reporting as required
Provide regular project status and issues updates to Operations management team (Global)
Delegate tasks across Operations shifts as required to maintain consistent level of service
Perform duties of a shift lead from time to time including proactive queue management, quality control & resource management
Modify and execute complex SQL queries and data file management tasks
Track and record project workflow and milestones as required
Use various ESI discovery data processing platforms to extract text and metadata from electronic documents
Use multiple products & techniques to handle issues with electronic documents tiffing/imaging processes
Troubleshoot issues that may occur during data loading into hosting platform for review
Support Project Management by assisting with document searching and tagging in hosted databases
Prepare client data deliverables (including exception reports, delivery reports, execute custom tasks etc.)
Determine the most effective and efficient way to complete tasks and meet client expectations with available resources
Trouble-shoot and resolve issues prior to escalation to Operations management and/or engineering
Perform quality control of work product including production QCs, metadata population checks etc.
Provide formal class room based training to other team members on E-discovery applications and concepts
Participate in regular policy and procedure review meetings with other team members
Assist Operations management with various administrative tasks (e.g., scheduling)
Coordinate with other E-discovery teams (Collections, Forensics, Application Support, Quality Control, Engineering, and PMs) to appropriately plan engagements to meet client deliverables/timelines, resolve specific issues, and improve overall quality and efficiency
Assist Operations management with planning and documentation of Operations policy and processes
Conduct and participate in knowledge sharing sessions organized by Operations team from time to time
Get certified with industry leading certificates like RCA, Nuix Master, six sigma etc.

Qualifications

Four-year college degree preferred, preferably in a technical discipline (e.g., Computer Science, Computer Information Systems, etc.)
3-7 years of related E-Discovery or strong database/scripting experience
Experience working under tight deadlines in fast-paced data production environments
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Strong working knowledge of basic PC functions and Windows environment (e.g., MS Office)
Knowledge of general database, networking, and file-systems concepts
Experience with several of the following preferred: SQL, Visual Basic/VB Script, MS-Access, Advanced text editors and MS-Office
Ability to perform troubleshooting and learn customized proprietary software
Intermediate to advanced knowledge of several ESI data processing platforms (e.g., Nuix, Venio, ECapture, Attenex Workbench, LAW, TRUE, Autonomy, Clearwell, Stratify, etc.)
E-discovery products certifications are an added advantage
Intermediate to advanced knowledge of several ESI data hosting platforms (e.g., Concordance, Relativity, Introspect, Ominx, Catalyst, Attenex DocMapper, etc.)
Ability to read and interpret quality rules, operating and maintenance instructions, and procedure manuals