SAP CS Consultant (6-13 yrs)

About the Job :

We are seeking an experienced SAP CS Consultant to manage customer service processes and ensure high client satisfaction.

Relevant Experience (in Yrs) : 6+ yrs

Job Description :

Technical/Functional Skills :

- Strong SAP technical, configuration, and business area knowledge in CS module

- Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer

- Extensive knowledge of replacement processing including scrap and refurbishment processing

- Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition

- Extensive knowledge of Service work orders and integration throughout repairs process

- Knowledge of service labor posting and integration with time keeping system

- Knowledge of material issues and postings

- Translate user's requests into application system solutions

- Resolve business issues by working with various groups within the company

- Redesign procedures to suggested best business practices in concert with sap functionality

- We are also looking for people with integration capabilities and cross modular capability in SAP SD and MM/LE.

- Worked in Order Management OTC process.

- Experience in SAP Customer Service, Material Management.

- Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.

Experience Required :

- Should have excellent communication skills

- Ability to work in a customer environment and work in coordination with a remote project team

- Ability to build good training documentation

- Analytical skills to build problem statements and come up with solution statements

- Experience in managing tasks and deliverables related to an SAP implementation project in different phases

- Experience with testing and data migration

Roles & Responsibilities :

- Preparation of technical specification and test scripts

- Participant in workshops and clarify any technical questions

- Proactive issue identification and recommendations on resolution.

- Maintain high degree of knowledge/ understanding of SAP technologies, business processes and solutions, keeping current with release levels and industry issues