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Senior Manager, Quality Assurance
Conduent
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Key Tasks & responsibilities
- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking , root cause analysis, corrective and preventive actions, and management accountability for customer issues
- Leading high impact Six Sigma and Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
Business Process matrices & Reporting:
- To define & develop Process Metrics Scorecard (Client \u2013 Domain level) \u2013 both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
Knowledge & Skills
- Six Sigma Green Belt or Black Belt certifications
- Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
- Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
- Strong analytical and problem-solving skills with sound business Knowledge
- Possess excellence, project management, and people management skills.
Qualifications
Graduate in any stream, Engineering Graduates are preferred.
Graduate in any stream, Engineering Graduates are preferred.
At least 5 Years of relevant experience in the field of Quality
8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
Employment Type: Full Time, Permanent
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People are getting interviews at Conduent through
People are getting interviews through
(based on 127 Conduent interviews)
Job Portal
Walkin
Referral
Campus Placement
Company Website
Recruitment Consultant
27%
26%
19%
7%
6%
2%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Conduent are saying
Manager Quality Assurance salary at Conduent
reported by
8
employees
with 10-19
years exp.
₹6.7
L/yr - ₹15.8
L/yr
24%
less
than the average Manager Quality Assurance Salary in India
View more details
What Conduent employees are saying about work life
based on 2.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Conduent Benefits
Submitted by Company
State of the art offices An inclusive work environment Professional Learning & Development Employee Programs Health and Welfare Paid Time Off
Submitted by Employees
View more benefits 
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