App Development & Support Engineer III

• Requires formal education and relevant expertise in professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided.
• College or university degree required.

General Profile

• Requires knowledge and experience in own field.
• Improves products or services leveraging business knowledge and best practices.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures.

Business Expertise

• Has knowledge of best practices and team integration.
• Aware of the competition and what differentiates them in the market.

Impact

• Impacts a range of customer, operational, project, or service activities in teams.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on reviewing many sources of information.

Interpersonal Skills

• Explains difficult or sensitive information clearly and effectively.
• Works to build consensus within a team.

Responsibility Statements

• Designs, documents, tests, and debugs software systems and/or applications.
• Participates in full development life cycle including requirements review and design.
• Participates in software design meetings and analyses user needs to establish technical requirements.
• Consults with end users to prototype, refine, test, and debug programs to meet needs.
• Creates technical specifications based on conceptual design and stated business requirements.
• Serves as a technical expert on development projects.
• Identifies and evaluates new technologies for implementation.
• Maintains documentation for software functionality; project planning; evaluations; budgeting, feedback, and improvements.
• Provides estimates, budgets, project flow, client updates, and meeting expectations.
• Minimizes risk, prepares for risk mitigation, keeps projects on track.
• Manages user requirements and provides timely project updates.
• Analyzes program codes to find causes of errors and revise as needed.
• Provides feedback for performance appraisals of team members.
• Performs other duties as assigned.
• Complies with all policies and standards.